Thank you for shopping with STEMIOLOGYTM. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products through our website. By placing an order with STEMIOLOGYTM, you agree to the terms outlined below.
DELIVERY COVERAGE
STEMIOLOGYTM delivers products throughout India and to selected international destinations.
Delivery availability depends on the serviceability of the shipping address provided at checkout and the coverage of our logistics partners.
We reserve the right to refuse, cancel, or restrict shipments to any location where delivery is not reasonably possible.
ORDER PROCESSING
Orders are generally processed within 1–3 business days following successful payment authorization.
Orders placed on weekends, public holidays, or during periods of high order volume may require additional processing time.
Order processing timelines are separate from shipping and delivery timelines.
STEMIOLOGYTM reserves the right to conduct order verification checks prior to dispatch, particularly for high-value orders, bulk purchases, or transactions identified as potentially fraudulent.
SHIPPING & DELIVERY TIMELINES
Estimated delivery timelines are as follows:
India
- Metro Cities: 2–5 Business Days
- Other Cities and Towns: 3–7 Business Days
- Remote Areas: 5–10 Business Days
International Orders
- Estimated Delivery: 5–15 Business Days
International delivery times may vary depending on destination country, customs clearance procedures, local courier services, public holidays, and other factors outside our control.
All delivery timelines are estimates only and are not guaranteed.
SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during checkout prior to payment.
STEMIOLOGYTM reserves the right to modify shipping charges, free-shipping thresholds, promotional shipping offers, and delivery fees at any time without prior notice.
CUSTOMS, DUTIES & TAXES
For international shipments, customs duties, import taxes, VAT, GST, brokerage fees, and any other government-imposed charges are the sole responsibility of the customer unless otherwise expressly stated.
STEMIOLOGYTM shall not be responsible for delays, costs, confiscations, or delivery failures arising from customs clearance procedures or import regulations applicable in the destination country.
Customers are responsible for ensuring that purchased products comply with local import regulations.
ORDER TRACKING
Once an order has been dispatched, customers will receive shipment confirmation and tracking information via email, SMS, or other communication channels.
Tracking updates are provided by third-party logistics partners and may occasionally experience delays.
DELIVERY ATTEMPTS
Courier partners generally make multiple delivery attempts before returning a shipment.
If delivery cannot be completed due to customer unavailability, refusal of delivery, incorrect address information, or failure to respond to courier communications, the shipment may be returned to us.
Additional shipping fees may apply for re-shipment requests.
INCORRECT SHIPPING INFORMATION
Customers are solely responsible for ensuring that all shipping information provided is accurate and complete.
STEMIOLOGYTM shall not be liable for delays, losses, failed deliveries, additional shipping costs, or returned shipments resulting from inaccurate, incomplete, or incorrect information provided by the customer.
Once an order enters processing, shipping information may not be modified.
MULTIPLE SHIPMENTS
Orders containing multiple products may be shipped separately depending on inventory availability, warehouse locations, or logistical considerations.
Customers may therefore receive multiple tracking numbers and deliveries.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Customers must inspect products immediately upon delivery.
If a product is received damaged, defective, or incorrect, customers must notify STEMIOLOGYTM within 48 hours of delivery by contacting our customer support team.
Supporting photographs, videos, packaging images, and order details may be requested for verification purposes.
Resolution of such cases shall be subject to review under our Returns & Refund Policy.
DELIVERY DELAYS
While STEMIOLOGYTM strives to deliver orders within estimated timelines, delivery schedules may be affected by circumstances beyond our reasonable control, including but not limited to:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Customs inspections
- Government actions
- Labor disputes
- Pandemic-related restrictions
- Force majeure events
STEMIOLOGYTM shall not be liable for delays resulting from such circumstances.
LOST SHIPMENTS
If a shipment is confirmed lost by the logistics provider, STEMIOLOGYTM may, at its sole discretion, provide a replacement shipment or refund after completing an investigation with the shipping carrier.
Claims for lost shipments must be reported within 30 days of the shipment date.
RISK OF LOSS
Risk of loss and title to products pass to the customer upon delivery to the shipping address provided during checkout.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, STEMIOLOGYTM shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from shipping delays, failed deliveries, customs issues, courier errors, or circumstances beyond our reasonable control.
POLICY CHANGES
STEMIOLOGYTM reserves the right to modify this Shipping & Delivery Policy at any time without prior notice.
Updated versions will be published on this page with the revised effective date.
CONTACT US
For shipping-related questions, assistance, or claims, please contact:
STEMIOLOGYTM Customer Support
Email:- stemiologybiotech@gmail.com
Website:- www.stemiology.com